Over the past two months, I have seen a deluge of articles about video conferences and online meetings: how to look good online, basic etiquette, and how to deal with technical issues. But few are addressing one of the basic communication issues that arise during these online meetings: that more than 70 per cent of communication is non-verbal. Non-verbal signals can be communicated through our facial expressions, our body language, and the tone of our voice.
Unfortunately, much of this is lost during a video conference.
I’ll give you an example. A friend recently complained to me that only being … Read the rest