In a recent one-to-one lesson, a student (we’ll call him Klaus) confided in me that conference calls are the thing he hates most about his job. But only certain conference calls. “I’m fine if I’m on a call with colleagues from Spain or the Netherlands. But when I hear that it’s the London office on the phone, I panic.”
Why? Because he can’t understand them.
They speak too fast. They tell jokes no one understands. They use idioms. They mumble.
Now, Klaus isn’t a beginner. Grammatically, he is a high B1 (intermediate). Conversationally, he’s a B2 (upper intermediate). That means … Read the rest