Everyday English blog

Should we simplify everything we write?

In my last article, I discussed the idea of keeping it simple and speaking to your audience within the context of a historical site or museum.  This week, I’d like to look at writing text for art exhibits, which is

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Keep it simple and speak to your audience

One of my professional passions is to help people make the complex simple. For some reason, people think that to sound intelligent, or be taken seriously, they have to give long, complicated explanations.  In fact, the opposite is true. There is a genius

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Customer Service is Everything

Top tips to make your guests feel like VIPs The coronavirus numbers in Germany are dropping nicely, so my husband and I decided to book a holiday for late summer. That said, we are being quite conservative about the whole thing. The

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Museums in a post-pandemic world

I’ve been doing a lot of thinking about what life will be like once this pandemic has finished once and for all.  Some people I’ve spoken to think that life will go back to exactly as it was pre-pandemic.  Others,

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Is fluency really necessary?

I recently read a conference paper about the lack of English language skills among the tour guides at the Aceh Tsunami Museum in Indonesia.  The author concluded that of the thirteen guides tested, only one was considered fluent in that

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The professional benefits of volunteering

Landing a job that requires experience presents a real Catch-22 situation for anyone trying to break into a new field. How are you supposed to get professional experience if no one will give you a job to get that experience? That

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Communicate and change the world

Words are singularly the most powerful force available to humanity. Yehuda Berg Most people think that to change the world, you need to have a superpower. But I argue that most people already have a superpower: they have the ability to

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It’s time to update your CV

Let’s face it: with everything happening in the world, you might need to look for a new job. That means writing a CV, building your network, and job interviews. But what if you have to do it all in English?

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Easy ways to improve your English every day

It is only natural that when someone studies a language, they want to see improvement.  Yet, these same people often get frustrated because they have been taking lessons for months – even years – but aren’t making progress.  When I

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Preparing for your next conference call in English

Right now, it seems that everyone is conducting business via conference calls.  Unfortunately, they are the one thing that many non-native English speakers have the most difficulty with, particularly if native speakers are on the call. But there are some

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Communicating change during a crisis

In the past, the easiest way to introduce change was slowly.  This gave people time to accept the changes and to adapt to new ways of doing things. Unfortunately, because of the nature of the current Covid-19 crisis, time is

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Communicating change

Change isn’t coming. Change is here. Covid-19 has seen to that.  Millions of people who have never before worked from home are now expected to telecommute. Meetings are now done exclusively online – even at the highest levels. And even for people like me

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Keeping your focus when working from home

I’ve been hearing from people all week about how difficult they find working from home. This article from the BBC has some suggestions that deal with motivation and work/life balance – which are good. But how do you deal with

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Working from home

Working from home: online meeting etiquette

Normally, I spend my working week dashing from one client’s office to another. Our sessions are always face-to-face, up close, and personal. That changes as of today as I will be working strictly from home. Unfortunately, I could see this coming. I wouldn’t

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Behold the power of the comma

Happy Monday everyone, and here is your Monday Morning Tip from Marshallsay English! Over the past couple of weeks, I’ve had so many questions about punctuation that I decided to write a series of short articles on the subject. Today, we

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Making the complex simple

Working on my business strategy for 2020 meant looking back over this past year and asking myself what my clients needed and what they struggled with the most. The answer surprised me. All of my clients are specialists in their

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How to give a great holiday toast in English

I love this time of year. Here in Frankfurt, we have the Christmas Market – which is one of the most wonderful things about living in this city. Then there are all the lovely Christmas parties I’m invited to. Some of these are

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