Everyday English blog
A Tale of Two Computers: making customer service simple
On Friday morning, I opened my 6-year-old MacBook computer, clicked on the browser icon, and waited for it to open. But instead of opening, the
Making the complex simple
Working on my business strategy for 2020 meant looking back over this past year and asking myself what my clients needed and what they struggled
Behold the power of the verb: a true Christmas story
I love reading human interest stories this time of year – you know, stories that really aren’t news but they make you feel good. I
How to give a great holiday toast in English
I love this time of year. Here in Frankfurt, we have the Christmas Market – which is one of the most wonderful things about living in
Don’t make me feel stupid: the language of museum panels
This past week, I stumbled upon an old article from Art News, which discussed how museums around the world are re-writing museum interpretive panels (the
How to communicate in English for Americans and Brits
In a recent one-to-one lesson, a student (we’ll call him Klaus) confided in me that conference calls are the thing he hates most about his